Person of Interest (POI)
With POI installed, venue staff can view all of the venues excluded people in real time from behind the bar. Accessing POI is via the staff members individual QEC PIN number, to ensure security of the data.
New multivenue exclusion orders are displayed on the QEC in real time, so venue staff will always have access to the latest exclusions. This greatly improves the likelihood of an excluded person being identified by the venue staff and being asked to leave the venue.
We have built an electronic incident register into QEC. This allows venue staff to record incidents or notes on player behaviour in real time, whilst still behind the bar.
The incident register is a series of questions enabling staff to log any incidents in the bar, gaming room, TAB or other area within the venue. These questions can be customised as required.
Once an incident report is completed, in can be viewed on the QEC (so other staff can review) or accessed by venue management or by the society through the COMS daily reports section.