P: (0800) 266-797

Harm Minimisation

We offer a range of innovative solutions that make harm minimisation easier, simpler and more efficient. Our systems are built to comply with the Gambling Act and are based on industry best practice guidelines. 

Person of Interest (POI)

POI links with CONCERN (a national database of problem gamblers) to identify multivenue exclusion orders which are displayed on the screen in real time, making problem gambler detection quick, easy and accurate.

This software can either be used as part of QEC (COMS’ front of house gaming system), or on a stand-alone tablet.

The Guardian Facial Recognition

A fully integrated facial recognition system that identifies excluded persons as they enter a gaming room by matching their images against a centralised database.

The system then automatically sends an alert to staff via the QEC (front of house gaming) system.

Room Sweep

This is a pop-up alert that appears every 15 minutes (this can be customised per venue) on a venue’s QEC (front of house gaming) system, to prompt staff to enter the gaming room to monitor customers.

Venues can set up questions (eg ‘how many people are in the gaming room?’) for staff to enter on their return.

Results can then be turned into a report for management to use as part of their ongoing harm minimisation staff training.

Incident Register

This electronic incident register – built into QEC – allows venue staff to record incidents or notes on player behaviour in real time from behind the bar.

It includes a series of customisable questions enabling staff to log any incidents in the bar, gaming room, TAB or other area within the venue. 

Once completed, the report can be viewed by staff, venue management or the society, anywhere, any time, through the COMS daily report section. 

Let's chat

Get in touch for a chat about how we can help.