Four Winds Foundation
"Four Winds Foundation embraces and highly recommends the innovative products offered by COMS such as QEC, Cash Management, Facial recognition, CITO, Persons of interest (POI) & 3C printers. The COMS suite of products has been instrumental to the growth and ongoing success of Four Winds Foundation by providing accurate high-level electronic tracking technology and easy-to-use professional management systems with all results stored as a permanent electronic record able to be accessed from anywhere 24/7.
COMS products has allowed us to offer our customers the best technology available. Prior to using COMS products we utilised other programmes that were not fit for purpose and changing to COMS was a gamechanger for Four Winds Foundation and for the way we conduct business on a daily basis providing tangible benefits for Four Winds Foundation and its customers.
We chose COMS because they were owned and operated by local experienced people well respected within the industry and who knew exactly what services were required to vastly improve industry standards. COMS have always adopted a two pronged approach, perfecting and updating existing services to an exceptionally high-standard while developing new innovative industry products to improve operating standards. COMS have always engaged professionally with their customers by offering exceptionally high service levels during every contact.
I would be happy to be personally contacted by any existing or potential new customer to provide an overview of a highly professional company that offers innovative technology and exceptionally high service levels."
Randal Godfrey - General Manager
Maxserv Gaming Solutions
“COMS Systems provides our QEC Front of House, Float Management, Cash In Ticket Out (CITO) and Facial Recognition solutions, supporting management of Class 4 Gaming across our clients. It is important to us that we can offer our clients the latest in leading edge technology & software, as well as quick and professional support. COMS Systems makes that possible - their systems are easy to use and the support our staff & venue staff receive is always dealt with quickly and professionally.”
Karmen McGrath - Operations Manager
"The Henderson Returned and Services Association (RSA) moved to the COMS gaming operating system because it is the leading gaming management system available in New Zealand.
Technically COMS are the industry leader, introducing and utilizing new technology into its system on a regular basis which allows the Class 4 Gaming Sector to easily manage, process and understand the data coming from our gaming machines.
The QEC itself provides a simple, clear dashboard of all of our machines in operation, including hopper float levels, cancelled credits and hopper refills, along with jackpot payouts.
The Persons Of Interest module takes away the burden of uploading newly excluded persons and can be linked up to facial recognition, alerting staff when an excluded person enters the building.
We utilize the Eftpos facility linked to the QEC to allow patrons to deposit their winnings directly into their bank account, rather than carry wads of money on their person. We also allow patrons to withdraw money from the Eftpos to use in the gaming room.
The Cash Management system in the back office is easy to use and understand and provides a vast amount of reporting options to review data on a daily, weekly, monthly or yearly basis. This assists in ongoing machine upgrades and replacement. It is also linked to Cash In – Ticket Out (CITO) which we are currently in the process of installing in our site.
COMS Systems Ltd is a great company to work with. Their team has a wealth of knowledge in Class 4 Gaming and they are all very technically savvy, being at the forefront of gaming technology in New Zealand."
Barry Rieper - Manager
Invercargill Workingmen's Club
"The IWMC has been running QEC for just over two years and has been a perfect fit for our organization:
- Training was provided to all key staff when introduced which was hands on,
- Any issues (and they have been few) have been dealt with quickly and efficiently
- Karen and her team are easy to communicate with, even if it is just a query,
- The process of doing hopper refills and hand-pays is SO much quicker,
- Up-to-date balancing of the till system means management can keep a track of floats, and
- Matches perfectly with EMS meaning for cashiers balancing a trading day.
I have no hesitation in recommending COMS QEC system for any organization wanting a system that makes operations easier!"
Simon Anderson - Club Manager
“I can never imagine going back to our previous way of doing things. For me, that is everything.”
Trent - Manager
New Zealand Community Trust
“As COMS’ biggest customer in the class 4 gaming industry, we’re happy to recommend their extensive range of professional products. We were their first customer and were instrumental in working with them to develop most, if not all, of their product range. We continue to use the entire product range throughout our 130 or so gaming venues. We also have our own helpdesk, which links directly into COMS. This makes us uniquely placed to provide a highly efficient service and quick response with our own COMS-trained technicians when machines need repair. Through partnering with COMS we are proud to offer the best support in the industry to our venue operators.”
Rob Holden – General Manager, Operations
Pub Charity Limited
Pub Charity Limited utilises COMs products for venue front of house gaming machine and cash management, Guardian facial recognition and POI systems, our back of house administration systems, and used the EZY Entry track and trace systems developed under COVID L2 requirements. These are products designed by industry insiders who understand exactly what is required. The people at COMS are innovators who incorporate the latest technology to improve security, compliance, and game performance, and their support and back-up is second to none. ‘We invested in these guys early and have never looked back. I would not hesitate to recommend COMS products. They are the best of the best’.
Martin Cheer - Chief Executive, Pub Charity Limited